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Intelligent Information Management (IIM) on Microsoft 365

Microsoft 365 cloud is an umbrella covers all the capabilities for intelligent information management.

Empower everyone with IIM on MS 365

Microsoft 365 Key Capabilities For IIM

Microsoft 365 gives tool set to organize and manage content throughout the content life cycle, from creation to archive. It integrates the familiar tools of the Microsoft product and technologies.

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Document Management

SharePoint based Doc management digitalizes the doc lifecycle from creation to archiving. IIM adds the ability to do this across systems with automated routines.

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Content Services Platform

It's a set of services and microservices enable employees to retrieve and work with content in a modern and seamless way across devices and organizational boundaries.

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Analytic Services

Use sophisticated tools and techniques to autonomously explore data, include working with vital records data in order to disseminate requested information to customers.

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Real time full text and metadata searching of information stored anywhere in organization. Users find content and previews they have permission to view.

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Record Management

IIM helps an organization keep the necessary documentation accessible for both business operations and compliance audits.

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Workflow management

IIM gives businesses the ability to rapidly adopt and utilize new technologies like AI, IoT, blockchain, RPA and especially automation

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Enterprise Content Management

Extends traditional document management with timelines and processes. Connects people, processes & technology together meaningfully.

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Process Services

Technology can make existing processes more efficient or allow operations that would not otherwise be possible or effective.

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Web content management

Content management system specifically for web content, helps users maintain, control, change and reassemble content on a webpage.

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IIM provides more structured forums for collaborative working, like virtual project spaces, whiteboards and Web-conferencing facilities, increases productivity.

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Digital asset management

Digital asset management is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions.

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Security & Compliance

Microsoft 365 delivering advance hyper-scale, enterprise-grade security and compliance capabilities customers expect.

IIM Use Cases

Brief overview list of the most common use cases

Even with the rapid transition to digital, there are still many industries that retain a need for paper or hard copy files. Whether it’s compliance documents, intake forms, or other sensitive material, a CSP enables users to scan paper documents and create a digital copy that can be accessed safely and securely.

Digitizing your documents is just the first step! A content services platform allows you to store your information, as well. This is especially useful for historical documentation and for businesses that deal with a large amount of paperwork. From Human Resources to Finance & Accounting, from public sector to private, in Healthcare and beyond: there isn’t an organization today that doesn’t need a storage solution for digital content.

Not every document should be accessible by everyone in your business. CSPs allow you to control access to documents and files based on a user’s need or clearance level.

Controlling access based on roles, document types, and other characteristics on a system level makes it easier for teams to share documents securely and allows system administrators to keep things streamlined, organized, and efficient.

Information security is a high priority. Moving documents online can cause anxiety for businesses used to working with paper. Understanding that security is of the utmost importance, your CSP should provide safe and secure hosting. Our solutions are hosted in Amazon Web Services (AWS), one of the most secure and compliant cloud technology available.

Different industries have various needs, which is why asking about integration is key when choosing what content services platform makes sense for your organization. Many businesses use a myriad of tools and it’s imperative that they are all able to work together to create a seamless environment that is not only useful but used by your team.

From FERPA to HIPAA, and many other regulations, compliance is a determining factor for many of our clients looking to move to a cloud-based CSP. Implementing a CSP can help reduce the stress and anxiety many businesses feel when contending with ever-changing codes, certifications, and data retention regulations.

Leveraging compliant technology maintained by a cloud provider and automating processes like retention schedules are a few ways that a CSP can help minimize risk and maximize efficiency.

Creating a streamlined, organized content storage system means that documents are easily accessible and things like search times, sifting through files, and general confusion around where to find information is greatly reduced.

Add automation tools into the mix and your business is now both more productive and more effective as less time is being wasted looking for information or having information pass arduously through several channels in order to reach its final destination. As speed of service delivery becomes faster and faster in our technology-driven world, increasing your speed will serve to keep your customers or constituents happy to work with you.

Pillars of content services

Content Life Cycle In Microsoft 365

Content services is as much about creation as it is about consumption. Today, most information is found in dynamic documents that are created and edited many times during their lifespans. With content velocity, information picks up speed and relevance as it's created, edited, and reused, becoming more valuable over time instead of becoming a dormant archive. It's an evergreen cycle of authoring, collaboration, control, and reuse.



Create, Collect and Classify the content. SharePoint and OneDrive enable better ways to build new content and organize for records management, productivity, and governance.



Share, Collaborate, discuss and co-author the content. Office 365, powered by SharePoint and OneDrive, is where everyone you work with—both inside and outside of your organization—comes together in real time to get work done.



Manage compliances and reduce risk with latest tools. You can manage compliance and reduce risk with information lifecycle governance, including information architecture, auditing, rights management, records and retention labels, and eDiscovery.



Discover, analyse, search, reuse, and dispose of the content intelligently. Content shouldn't be only saved, stored, and managed. Content exists to support a future business purpose, such as providing information on a related decision or seeding the next cycle of content creation.

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