eCommerce & Customer Engagement

eCommerce Solutions We Build

Custom eCommerce Website

Platform: Shopify, WooCommerce, or custom build

Mobile-responsive storefront design
Product catalog with variants (size, color)
Cart and checkout with guest option
Payment gateway (Razorpay, PayU, Stripe)
Shipping calculator and COD option
Order confirmation and tracking emails

Launch timeline: 2-4 weeks for 100-500 products

Marketplace Integration

Platforms: Amazon, Flipkart, Meesho, IndiaMart

Product listing with SEO optimization
Inventory sync across all channels
Centralized order management dashboard
Automated pricing and stock updates
Rating and review monitoring
Marketplace-specific ads management

Best for: Brands selling across multiple platforms

WhatsApp Commerce

Tool: WhatsApp Business API + Catalog

Product catalog shareable via WhatsApp
Automated order confirmations and invoices
Payment link generation (UPI, cards)
Order tracking status updates
Broadcast messages for promotions (GDPR-compliant)
Chatbot for FAQs and product queries

Best for: B2C businesses with strong WhatsApp customer base

Subscription & Recurring Billing

Use case: SaaS, memberships, recurring deliveries

Flexible subscription plans (monthly, quarterly, annual)
Automatic recurring payments
Trial period management
Proration for mid-cycle upgrades/downgrades
Dunning management for failed payments
Customer self-service portal

Best for: SaaS, meal subscriptions, membership clubs

Customer Engagement Automation

Abandoned Cart Recovery

Problem: 70% of carts abandoned before checkout

Solution:

Email reminder at 1 hour, 24 hours, 72 hours
WhatsApp reminder with direct checkout link
Discount code for final nudge (10% off)
Product availability alerts

Result: Recover 15-25% of abandoned carts

Post-Purchase Engagement

Goal: Turn one-time buyers into repeat customers

Automations:

Order confirmation with delivery estimate
Shipment tracking updates
Delivery confirmation and feedback request
Product care tips and usage guides
Cross-sell recommendations (7 days post-delivery)

Result: 30-40% repeat purchase rate

Loyalty & Rewards Program

Mechanism: Points for purchases, referrals, reviews

Features:

Earn 1 point per ₹100 spent
Bonus points for first purchase, referrals, birthdays
Redeem points for discounts or free shipping
Tier system (Silver, Gold, Platinum)
Exclusive early access for top tiers

Result: 25-35% increase in customer LTV

Personalized Recommendations

Logic: AI-based product suggestions

Where shown:

Homepage: "Recommended for you"
Product pages: "Customers also bought"
Cart page: "Complete your look"
Email: "Picked just for you"

Result: 10-20% increase in average order value

Review & Rating Collection

Trigger: 7 days after delivery

Process:

Automated review request email/SMS
One-click rating (1-5 stars)
Photo upload for visual reviews
Incentive for verified reviews (50 points)
Auto-publish 4-5 star reviews on product page

Result: 15-25% review collection rate

Flash Sales & Limited Offers

Use case: Urgency-driven conversions

Features:

Countdown timer on product pages
Stock scarcity indicators ("Only 3 left!")
Early access for email subscribers
Automated price reversion after sale ends

Result: 2-3x normal conversion rate during sale

Technical Integrations We Set Up

Payment Gateways

Razorpay (UPI, cards, wallets, netbanking)
PayU
CCAvenue
Stripe (for international)
COD with payment confirmation SMS

Shipping & Logistics

Delhivery
Shiprocket (multi-carrier)
Blue Dart
DTDC
Pin code serviceability check
Automatic shipping rate calculation

Inventory Management

Real-time stock sync across channels
Low stock alerts
Automatic backorder management
SKU and barcode generation
Multi-location inventory tracking

Accounting & GST

Tally integration for invoicing
GST-compliant invoice generation
Automatic tax calculation by state
GSTR-1 export ready
Payment reconciliation reports

Marketing Automation

Mailchimp / SendGrid for email
WhatsApp Business API
SMS gateway (MSG91, Twilio)
Google Ads / Facebook Pixel tracking
Referral program automation

Analytics & Reporting

Google Analytics 4 setup
Conversion funnel tracking
Product performance reports
Customer cohort analysis
Sales dashboard (real-time)

More Sales. Happier Clients.